Frequently Asked Questions
Get all the answers to the most frequently asked questions (FAQs) regarding some of our popular categories include electronics, mobile phones, computers, fashion, beauty products, home and kitchen, Building and construction materials and a whole lot more from premium brands as well as managing your account, payment, vouchers and much, much more.
Buy things, Track, Delivery time, return.
Edit login, name, mobile number & delivery address
Edit shipping address for delivery of orders
Edit shipping address for delivery of orders
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Your Order
How do I buy things (Shop) on Konga?
Can I buy in bulk?
For all your Corporate Procurement, Gift Vouchers and Consumer Promotion Activities, please contact us on 08172666646 or email us at bulkpurchase@konga.com or click on the link for more information https://www.konga.com/bulk-purchase/
Why do I see different prices for the same product?
Konga is your trusted online marketplace that supports Nigerian entrepreneurs and we have many different sellers competing for your business. Therefore, you may see the same product offered by different sellers at different prices. We believe that by supporting these 'third-party' sellers, we can offer you a wider product selection, more choice, increased convenience, and better pricing.
How do I save items to view later?
What is buyer protection?
What is the estimated delivery time? When can I expect my order to arrive?
Konga delivers product to customers all over Nigeria. Lagos 2-5, Rivers 3-7, Abuja 3-8 & other states 4-9 days.
Why does the estimated delivery time vary?
Konga is a true online marketplace that empowers Nigerians across the country. This means that not all products on Konga are sold or delivered by Konga. In addition, Konga buyers and sellers are found in every State in Nigeria. Given the various factors involved (time it takes a seller to ship, the courier company used, the distance between buyer and seller, and more) delivery times may vary.
Who will deliver my Order
Your order may be delivered by KOS, by other courier companies, or by the seller or the seller's agents, depending on whether the item was sold by Konga or a third-party seller and on the delivery method chosen by a third-party seller. You may be called prior to or on the same day as delivery to see if you are available to receive your order.
Will all of the items in my order arrive in a single package?
If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, rest assured that the remaining item(s) will be delivered shortly.
My order is shipped. How can I track it?
How do I cancel an order?
You can request to cancel your order online by
1) Signing into your account,
2) Visiting My Orders, and
3) Clicking the button to cancel your order.
While you may instantly cancel orders not yet shipped, please note that shipped orders may get to you before your cancellation request is processed. You nevertheless have the option of rejecting or accepting the order on delivery. You can also call 01 460 5555 or 0809 460 5555 to request order cancellation
How can I view and print the invoice for an order?
Managing Account
How do I sign on to begin shopping on Konga?
How do I sign in to my account ?
I forgot my password
What can I do once I sign into my Konga account?
After you create your Konga account and sign in, we make it easy to control your shopping experience on Konga by visiting the following sections:
My Profile: You can update your name, contact details (phone/address), and subscribe to the Konga newsletter.
My Orders: You can view past and existing orders and take actions including tracking an order, messaging the seller, and more.
Liked Items: You can view items you've saved to view later.
My Wallet: You can fund your Konga wallet and request pay outs to your bank account.
KongaPay: If you've signed up for KongaPay, you can view your KongaPay related transactions.
Payment Options
How do I pay for my order?
For your convenience, Konga offer multiple payment methods. Whatever your choice, you can rest assured that Konga is working to keep your transaction safe. You can help by paying online at checkout so Konga can hold your payment temporarily and more easily refund you if things go wrong.
At checkout, you can select:
Pay Online At Checkout - Enjoy 100% Buyer Protection
+ KongaPay
+ ATM/Debit Card
+ Internet Banking
+ Bank Deposit (GTBank, Account Name: Konga Online Shopping Limited, Account Number: 0113287948)
+ Konga Wallet
Should I pay to a seller’s personal/individual account?
No. If a seller asks you to pay directly into his/her personal bank account before you receive your order, please contact help@konga.com to verify before paying.
Please do not make payments to any bank account outside Konga's corporate account listed below:
GTBank
Account Name: Konga Online Shopping Limited
Account Number: 0113287948
You can use KongaPay or the Konga Wallet for additional safety and security.
What is kongapay?
KongaPay is a payment method that was designed with your safety in mind in partnership with Nigerian banks.
KongaPay eliminates the need to enter sensitive credit/debit card details or Internet banking passwords, and payments made through KongaPay are held in escrow until the transaction is satisfactorily completed.
When you pay with KongaPay, you're 100% covered by Buyer Protection and we can instantly refund you if your order does not arrive, is damaged, or is substantially different from what was described.
To learn more, please visit: www.konga.com/kongapay
What is Konga wallet?
The Wallet is a prepaid purse that enables one to shop on Konga.com multiple times by making a payment only ONCE. You make a payment for a certain amount and this will be added to your account as prepaid balance in your Wallet.
When you make an order, you can choose to use the Wallet as the mode of payment and the amount will be deducted from the balance in your Wallet.
We strive to make shopping online as easy and convenient as possible and one way we do this is by giving you the choice of how to pay for your order. There are some differences however:
Paying Online at Checkout: When you pay online at checkout, Konga holds your payment (temporarily) & we don't release it to the seller until you have had a chance to bring up any issues. By paying in advance with KongaPay, ATM/Debit card, or internet banking, Konga can protect you 100% with our Buyer Protection program. When you're covered by our Buyer Protection program, you can shop with complete confidence and ultimate peace of mind: if something goes wrong, we help make it right with a refund, repair, or replacement.
Paying on Delivery: You can choose to Pay on Delivery (POD) in Lagos, Abuja FCT, Rivers and many other States across Nigeria. You simply pay the courier with cash or with your ATM/Debit card when your order is delivered. Please note that if you pay on delivery, Konga may not be able to protect you under the Buyer Protection program since Konga may not have the money paid. Please also note that, for deliveries over ₦100,000, you may only be able to pay with a POS machine on delivery.
Finally, even if you choose POD, you may be required to prepay for orders over ₦200,000. Note that Konga will never ask you to prepay into any individual/personal account -- if a seller asks you to pay directly into his/her bank account, contact Konga immediately at help@konga.com before paying.
Gift Vouchers
What is a gift voucher?
How do I get a gift voucher?
What is a coupon?
These are discount codes given to customers by Konga. Terms and condition are applicable.
How do I pay using voucher?
